Service Manager, Dayton Oy

We are looking for a Service Manager for our client Dayton Oy in Vantaa!

Dayton Oy is a Finnish family business that has been operating for over a hundred years, specialising in equipment, furniture and accessories solutions for food and beverage professionals. We serve the grocery, HoReCa, fast food and food industry with a comprehensive range of solutions, including both in-house solutions and brands from international principals. Dayton has the most extensive service network in Finland and we are part of the Dayton Group, which operates in Estonia, Latvia and Lithuania in addition to Finland. Our turnover in 2024 was EUR 23 million. As a well-established and trusted operator, we offer continuously evolving solutions, combining long-term industry experience with a modern product and service portfolio.

Role and responsibilities:

As Service Manager, you will be responsible for the overall management of Dayton’s maintenance, repair and installation operations. The role combines people management, responsibility for installation projects, client-facing work and service business development. It is central to the company’s ability to deliver high-quality, smooth and customer-focused service. You will play a decisive part in the success of Dayton’s service business, securing customer trust and a first-class service experience. You will report to the Service Director and lead a team of 15 technicians.

Your key responsibilities include:

• Line management and team leadership: You will manage the day-to-day activities of the technician team, skills development and performance monitoring. You will be responsible for managing the team's work, prioritising and working smoothly, and supporting the team through change.
• Overall management of maintenance and repair work: You will be responsible for the organisation, quality, schedules, resources and efficiency of maintenance and installation work. You will also ensure proper documentation and reporting.
• Managing installation projects for the maintenance organisation: You will act as Dayton's project manager and primary contact for the client. You will coordinate the progress of projects with technicians and other internal teams.
• Customer interface and close cooperation with customers: You actively manage customer relationships, ensure a smooth service experience and handle complaints and warranty issues professionally.
• Developing maintenance: You will develop service processes and procedures together with the management and internal stakeholders. You will promote safety, quality and customer satisfaction.
• Principal cooperation: You will work with principals and manufacturers on technical issues where necessary and ensure a smooth flow of information.

Our expectations from you:

• Education: An engineering or technical background is an advantage, as is a commercial background.
• Work experience:
  • Experience in operational management of maintenance and/or installation activities.
  • Experience of managing people.
  • Experience of working at the client interface, including at decision-maker level.
  • An understanding of business metrics brought by experience.
  • Industry experience, customer relationship management experience, previous P&L responsibility and project management experience are an advantage.
• Competences:
  • Strong cooperation and interaction skills.
  • Decisiveness and a strong leadership style.
  • Good ability to adopt maintenance and ERP systems and a data-driven approach to work.
  • Fluent in English.
  • The use of AI, international experience and Lean skills will be an advantage.
• Persona: You are analytical, consistent and highly committed to your tasks. You have a holistic approach to maintenance and installation, with the ability to challenge current practices and listen to different stakeholders. You are collaborative and communicate clearly, even in pressure situations.
• Motivational factors and attitude: You will be motivated by the opportunity to develop your maintenance and installation activities in a long-term and practical way. You take responsibility for the role and see development as part of the core of your work.

You'll join a stable, profitable, growth-oriented family business that is a market leader in its field. We offer an environment where you can develop and get your own ideas accepted. 

Job details and timetable:

The position is based at Dayton Group Oy's premises in Vantaa, Finland. We hope that you can start as soon as possible when a suitable person is found. Telecommuting is possible one day per week in accordance with Dayton's policy, as workplace presence is an important part of our company culture.

The application period for the position starts on 30.3. and ends on 19.4. We will start interviews already during the application period. The first round of interviews will take place via Teams with Equita Talent Partners consultants from 6.4.-21.4. The shortlist will be announced on Friday 24.4. and the follow-up interviews will take place in Helsinki on Tuesday 28.4.

For more information on the role, please contact: Kimmo Käenmäki, Equita Talent Partners Oy, tel. 044 711 4800 Johanna Vilkuna, Equita Talent Partners Oy, tel. 044 060 1292