Head of Aftersales, Tammermatic Oy
We are looking for a versatile Head of Aftersales for Tammermatic Oy in Pirkkala. This is a key role in the management team where you will be responsible for the overall aftermarket of vehicle wash equipment and its business development. Your task will be to strengthen the customer experience, grow the aftermarket business and develop and commercialise new service solutions.
Tammermatic is the only domestic manufacturer of automatic vehicle washers, offering washing machines for both passenger cars and heavy vehicles. We offer our customers a full range of vehicle washing services, including maintenance and repair services, spare parts, water recycling equipment, self-service washers and remote monitoring - not forgetting washing chemicals.
We are the most attractive and trusted partner in our industry. We invest in innovative solutions and sustainable development. We make vehicle washing profitable for our customers: we provide products and services tailored to their needs throughout the product life cycle. We are active in the Nordic countries and selected international markets.
Job description and responsibilities:
As Head of Aftersales, you will lead service, parts and service operations with the aim of strengthening the customer experience and growing the aftersales business. You will be responsible for the entire aftersales organisation. The role is key to ensuring profitable growth and long-term customer loyalty.
- Manage and develop service, parts and service operations, ensuring high customer satisfaction and efficient operating models.
- Develop and commercialise continuous services and data-driven solutions that improve customers' business productivity and equipment performance.
- Build and develop a customer-oriented service portfolio together with sales and product development.
- Works closely with customers and internal stakeholders to ensure smooth collaboration and customer value.
- Responsible for the aftermarket business result (P&L).
Expectations for success in the role:
The person we are looking for is goal-oriented, cooperative and solution-oriented. You want to develop the business and lead your team towards common goals.
- Education and experience: Appropriate technical and commercial education (e.g. DI, engineer, M.Sc.) or equivalent skills acquired through work experience. Experience in service business development (digital services, productisation), service process re-engineering and team management. Experience in service management and customer relationship development would be an advantage.
- Competences: Sufficient technical understanding (e.g. in machine design or mobile machinery), ability to think commercially and commercialise services. Excellent collaborative, team-working and prioritisation skills. Fluency in Finnish and English.
- Persona: Determined, customer-focused and commercially oriented. Able to work in a planned manner and prioritise effectively, even in a busy working environment.
We offer a key role in a growing company and the opportunity to make a significant impact on Tammermatic's future. You will have the opportunity to lead a responsible and unique division and actively participate with the management team in the overall development and growth of the company. To be successful in this position, you will need to be present in Pirkkala three days a week.
Apply by 28.11. We will start discussions with candidates during the application period. For further information, please contact Equita Talent Partners' consultants Jaakko Lintunen (050 560 6346) and Jon Grundström (040 584 1036).
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