We are looking for an Account Manager for Vireko Oy to lead and develop the customer loyalty, customer experience and future service models of our catering services.
This is a new strategic role where you will build and implement a customer relationship management model as part of OUR SHARED CATERING SERVICES. In this role, you will ensure that the customer is truly at the heart of our operations, our service promise is reflected in our daily work and customer relationships are developed in a planned way, both qualitatively and commercially.
You will be responsible for our internal Attendo care and residential services and Vireko's external customer relationships with welfare regions, municipalities and private care providers, Building coherent practices that strengthen the customer experience, service quality, customer satisfaction and growth now and in the future.
Roles and responsibilities
As a Customer Experience Manager, you will be responsible for creating, implementing and developing the customer strategy and customer experience management model for our catering services. In your role, you will build clear structures, policies and practices for customer management that support business objectives and are reflected in high-quality, consistent service to the customer.
Your key responsibilities include:
- building and implementing a customer strategy and customer relationship management model
- developing service descriptions, service promises and operational models for each customer segment
- building and harmonising account management processes and practices
- developing structures for customer communication and customer relationship management
- systematic development, measurement and monitoring of customer experience
- qualitative and commercial development of customer relationships with the rest of the organisation
- understanding the needs of internal and external customers and taking them into account in the development of services
- customer contract management
What we expect from you
We are looking for an experienced and development-minded Account Manager with industry experience in catering and a strong track record of managing customer relationships, developing customer experience and building new operating models. You have the ability to combine strategic thinking with practical implementation, build services for the future and drive change forward with determination together with customers and other stakeholders. You have a relevant educational background, e.g. a degree in business or other relevant field, and preferably have also studied service design. English language skills are essential.
We expect you to:
- strong experience in customer relationship management and development, preferably in a service business
- experience in building customer models, service models or customer experience management structures
- the ability to create clear policies and implement them throughout the organisation
- excellent interpersonal, cooperation and negotiation skills
- a systematic, analytical and goal-oriented approach to work
- the ability to work independently and lead large-scale development initiatives
- an understanding of the catering, care or welfare services environment
Why Vireko?
We offer you a highly relevant role and the opportunity to build a new, impactful role as a member of the Catering Executive Team, as well as the chance to leave a strong handprint on the future of catering. You'll get to develop customer loyalty, customer experience and service models in an important role that will have a direct impact on service quality, customer satisfaction and business growth.
Working for Vireko Oy in the internal and external catering services of the Group offers a broad perspective within Attendo and the opportunity to work with top professionals and major social and private actors.
Apply by 9 May. We will start interviews with candidates and during the application period. For further information, please contact Equita Talent Partners' consultants Jaakko Lintunen (050 560 6346) and Jussi Rysä (040 824 6845).
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